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What Support Means to SiteZero

Posted: Tuesday, September 6, 2011 at 11:15:46 AM EST by Rachel Muzhari

SiteZero Support centres on giving clients the “warm fuzzies”.

A term that’s used in our office to describe that feeling a client gets when their expectations are met.

One of the main benefits of offering support is that it bridges the client relations gap.

As Support Manager, I endeavour to offer excellent support that is communication, efficiency and Integrity, keeping ones word! If you say you will call the client back, call them back. Holding oneself accountable for issues from the start to the end as well as confirming with the client that the result met their expectation.

We aim to give our clients assurance that their issue is as much a priority to us as it is to them.

Every company makes mistakes but what I believe is the difference between the good and the bad companies are those that support well.

Support is all about providing solutions. A simple question as “is there anything else I can help you with?”, or even fixing issues before client has the time to call about them, will set businesses apart because they have gone to the extra lengths to solve problems.

My support goal is to meet client expectations, as well be the first point of call when one is in need of a solution.

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