How to Lodge a Support Issue
Posted: Monday, May 14, 2012 at 1:04:11 PM EST by Rachel MuzhariWhen you have a support issue the quickest and easiest way to get a response would be to email: support@sitezero.com.au
In the email you would need to issue you would need to describe the exact issue you are facing in such a way that one would be able to follow your steps and replicate the issue. That way we don’t waste any time conversing back and forth trying to understand what you mean, when we could be fixing the issue.
Below is an excellent example of a well lodged support issue.
Email Subject: Unable to Create a new page (Summarize your issue into a sentence)
Hello,
I am unable to create a new page, below are the steps to replicate it.
Step1: I went to my website admin: www.youdomain/admin
Step 2: I did the following in order
- I clicked on the menu item: content
- I clicked on page manager
- I clicked on create a new page
- This brought up the following
I filled it out as displayed above
Step 3:
- I then ticked the publish page tick box
- Then I click on save and publish page
- It is at this stage the error below came up
Kind regards
Joe Blogs
When lodging a support request, assume the person reading your email has no idea what you are talking about. This will lead you to a greater depth of detail that is helpful to our support team.
Specify whether the issue you are having is with your website or another service SiteZero provides.
It is always a great idea to include screenshots using a tool such as Screenpresso, and URLs of pages that you have be working on and above all supply as much information as possible.
Choosing the Right Company to Partner With
Posted: Friday, March 8, 2013 at 5:17:28 PM EST by Richard NorrisChoosing the Right Company to Partner With
I started my business career as a young man of 24 with all the normal hopes and aspirations that most people have at that age. What I didn’t think about back then, was the strategic associations that I needed to have.
When companies are looking to partner with other organisations, strategic thinking needs to be employed.
Here are some practices that I have found aid the cause of creating strategic associations.
Consider Carefully Who You Partner With
When partnering with another company, you need to take the time to consider what is going to be beneficial for both parties. A good partnership needs to be based on a good personal or professional relationship. Consider the person as well as the company.
Consider the senior management or the head office management. Are the two businesses still going to be able to maintain a strategic association after you have gone?
Think Long Term
Time builds deep trust. I have some business relationships that started more than 25 years ago. Think of the relationship in terms of decades not years and you will be well served.
Do Your Values Match Theirs?
Like a marriage, if there is a disagreement on core values, issues will arise.
Having aligned core values builds a solid foundation for a lasting strategic relationship. When the two organisations have aligned values the direction becomes clearer and easier to navigate in stormy conditions.
Be Prepared To Say No
Actually being prepared to say “no” is sometimes harder than it seems.
Sometimes the partnership can appear to be a perfect fit for both parties. But there might be something just nagging away in the back of your mind, something that keeps you awake until 3.00am.
If that is the case, trust your instincts. Review the situation. Do some research with the focus of why you should firm this strategic association and then research why you shouldn’t.
Do not be lured by the dollars alone. Sure the dollars may be an important factor, but they are not the only factor.
Nurture the relationship
Once you have made a decision to proceed. Nurture the relationship.
All successful strategic associations are based on good relationships and all good relationships are based on mutual trust and respect.
Please feel free to share your insights on strategic associations by commenting below.
 About the Author : Richard Norris.Richard is the CEO of SiteZero , an Australian based Digital Marketing Services organization. Richard loves technology and is the Ecommerce evangelist at SiteZero. You can connect with Richard on Google + , Linkedin or at the SiteZero Facebook Page Richard Started his first Business in 1985 and entered the online world in 1998. He’s a bit like “The old man and the sea” of digital Marketing |
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Bookkeeping Tips: Staying Organised Part II
Posted: Friday, April 13, 2012 at 3:56:44 PM EST by MIchelle BaldiWith so many accounting dates & deadlines in a financial year, we all need reminders!
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The Australian Taxation Office has a useful Tax Calendar that lists all the required dates in one place. You can modify the calendar to suit your business by completing a short easy questionnaire. Click here to download the Tax Calendar for free. Due dates for PAYG, BAS & SuperMake sure you lodge on timeThe ATO may contact you if the lodgement of your activity statement is not up to date. Use your Tax Calendar, or click here to check if you are lodging on time. |
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The Quarter 3 (Jan-Mar 2012) BAS including March PAYG, is due for lodgement and payment by 30th April 2012. Superannuation contributions for the same quarter are due on the same date.
You still need to lodge your activity statement by the due date, even if you are unable to make payment, or you may be charged penalties and interest.
Don’t make the mistake of doubling up on your activity statement. If you have completed your activity statement electronically, then there is no need to complete a paper copy. Problems can arise if the ATO receives more than one return with the same document identification number (DIN).
Always refer to the ATO home page (www.ato.gov.au) for more information and current news items.
The articles contained in this newsletter are intended for information only and not for advice.
If you found this information useful check out our first post on Bookkeeping Tips here.
Blogging: Be Prepared
Posted: Monday, April 15, 2013 at 2:37:25 PM EST by Richard NorrisBe Prepared
Before your fingers even touch the keyboard, you need to identify some important things about your blog. Purpose and planning are the foundation of your blog. They provide your blog with character and direction. If there is no direction to your blog you won’t bring results.
- What is the purpose of your blog?
Why are you starting a blog? Define if you are looking to generate leads or create brand awareness. Defining what your blog looks like is the looking at the end product. And we need to define the end to know where we are to start.
What results do you want? Wanting people to buy products, demands a different style of writing to that as if you ware wanting people to sign up to your newsletter or subscribe to this blog. To get people to buy a product your blogs will have to focus on those particular products you want to sell and the benefits they will bring to your readers. However, to get people to subscribe to your blog or newsletter you would need to show that you are a valuable source of information in your field; not to mention to get those people interested in your industry.
How are you going to structure your blog? What is it going to look like? Not all blogs have images. Is yours? Are you going to have video? An important question to answer is whether or not you are going to allow comments automatically or are you going to have to monitor them. Both are just as beneficial as the other.
If you are looking for people to buy because of your blog I would allow comments but set-up email notifications every time some does leave a comment. Yet, if you want someone to subscribe to a newsletter or blog they may be leaving a lot more comments that may not be appropriate on your website. Thus having them monitored would be a better course of action. Again, these are guides and it depends on your readers interact with your blog.
Defining the purpose of your blog actually helps you write. If it doesn’t fit with your purpose, you don’t write it. This purpose will come out in your writing and your readers will catch a hold and they will be more informed of what your business is.
Written By
An Introduction to Blogging
Posted: Monday, April 15, 2013 at 2:36:47 PM EST by Richard Norris
Blogging, more so than ever, has become a necessity for business websites.
With the direction search engines a taking, having regular, fresh content is paramount to online success.
According to Wikipedia, a blog (a blend of the term web log) is a type of website or part of a website supposed to be updated with new content from time to time. Do you remember the show ‘Better Homes & Gardens’? This show talked about nifty little ideas that could make your house that much more of a home. They also put out a magazine each month filled with articles about, basically, the same sorts of things. To bring this analogy together, the television show would be their website, whilst their magazine would be their blog. Therefore, a blog is an online publication of articles and information based around a core value, product, service or idea.
There is no simpler way to add relevant content to your website than by blogging. A blog can be part of a website or even a type of website on its own. A blog enables the author to share own specific subjects. Essentially a blog is your space to share your/your businesses ideas, thoughts and opinions.
For businesses, blogging enables you to communicate with more than just your clients about the solutions you can provide them. Blogs are made up of numerous blog posts. They are articles talking about one particular subject; posts can contain images and videos. Podcasting is an audio version of blogging.
Client interaction is pressing to be the driving force in the business world. With the rise of social media and the mindset it brings; relationships dictate our livelihood, the tool of blogging needs to be taken seriously. The monitoring and regulation of comments can cause traumatic results, because each comment isn’t just the voice of one person but rather your entire audience. Approach it without planning and you could damage your online reputation, done right you can rebuild a reputation.
Following from this is four guidance tools (B_L_O_G) help you give your blog the best chance of longevity and success. Be sure to stay tuned to the SiteZero Blog over the next few weeks to get a snippet of these four tools.
| About the Author : Richard Norris. Richard is the CEO of SiteZero , an Australian based Digital Marketing Services organization. Richard loves technology and is the Ecommerce evangelist at SiteZero. You can connect with Richard on Google + , Linkedin or at the SiteZero Facebook Page Richard Started his first Business in 1985 and entered the online world in 1998. He’s a bit like “The old man and the sea” of digital Marketing |
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How to Create a Google Account
Posted: Monday, April 15, 2013 at 2:36:13 PM EST by Richard NorrisOnce you have received confirmation that your website has gone live, the next step will be for you to create a Google account, if you do not have one already that you would want to associate with your new website. This Google account will be used in setting up your Google Analytics and Google Webmaster Tools. Your new Google account can also be linked to a YouTube Chanel and also your business Google Places listing.
Below I have summarised the steps involved with creating a Google account.
1. Click on this link
This will take you to the “Create an Account” page as shown below.
2. Fill out the Form
In the “Your current email address" field type in the email address you would like to associate with your account
Create and enter a password
Enter your location, Birthday verification code then accept the terms and conditions.
Once this is done you can click on create my account.
3. Verification
You will then receive email addressed Google Email verification; click the link within it and that will activate your account
4. Finalize
Contact SiteZero Support and advise them you have completed these steps and we will then connect your Google Analytics and Webmaster Tools to this newly created Google Account.
| About the Author : Richard Norris. Richard is the CEO of SiteZero , an Australian based Digital Marketing Services organization. Richard loves technology and is the Ecommerce evangelist at SiteZero. You can connect with Richard on Google + , Linkedin or at the SiteZero Facebook Page Richard Started his first Business in 1985 and entered the online world in 1998. He’s a bit like “The old man and the sea” of digital Marketing |
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